Skip to main content
Colorado General AssemblyToggle Main Menu
Agency NameToggle Agency Menu

Electric And Gas Utility Customer Protections

Concerning a state regulated utility's practices regarding a customer's ability to pay the customer's utility bill.
2022 Regular Session
Bill Summary

Section 1 of the bill changes the date on which Energy Outreach Colorado disburses to the department of human services a portion of the energy assistance system benefit charges that investor-owned electric and gas utilities collect from January 1, 2022, to March 1, 2023.Section 2 requires the public utilities commission (commission) to adopt rules prohibiting electric and gas utilities from disconnecting a customer's service:

  • On weekends;
  • On state or federal holidays; or
  • After 11:59 a.m. on a weekday that is not a holiday.

Additionally, the commission's rules must require that, under certain circumstances in which a customer makes a request for reconnection of service on a Monday through Friday that is not a holiday, the utility is required to reconnect the customer's service that same day.

Section 3 establishes 3 income standards for determining a household's eligibility for utility assistance as follows:

  • A household income at or below 200% of the federal poverty line;
  • A household income at or below 80% of the area median income; or
  • A household income that meets the income eligibility criteria that the department sets by rule.

Section 3 also clarifies that the commission may approve a year-round utility preference or advantage given to income-eligible customers.
(Note: This summary applies to this bill as introduced.)


Under Consideration


Bill Text


Sponsor Type Legislators
Prime Sponsor

Rep. C. Kennedy