CLICS/CLICS2021A/commsumm.nsf
PUBLIC
BILL SUMMARY For PRESENTATION FROM COLORADO DEPARTMENT OF HEALTH CARE POLICY & FINANCING
INTERIM COMMITTEE TRANSPORTATION LEGISLATION REVIEW COMMITTEE
Date Aug 4, 2021
Location Old State Library
Presentation from Colorado Department of Health Care Policy & Financing - Committee Discussion Only
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02:30:02 PM |
The Department of
Health Care Policy & Financing (HCPF) provided a PowerPoint presentation
to members (Attachment L). Ryan Dwyer, representing HCPF, talked
about a non-emergency medical transportation (NEMT) for handling medical
transportation which involves brokers dispatching for a network of transportation
providers that do not own their own vehicles. Mr. Dwyer outlined
benefits, including uniform administration with a single point of contact,
which is helpful for counties so that resources are not used on administration.
He indicated that feedback from providers suggested a feeling that
the department gave business to bigger organizations and members needing
services were confused by the new process, especially since they often
had longstanding relationships with providers. Increased call volume,
leading to increased hold times as well as delays in processing mileage
reimbursements, were discussed.
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02:39:09 PM |
Ryan Dwyer stated
that they are exploring options to work on feedback received from customers
and indicated that IntelliRide reduced the scope of their services in August,
but still provides full services for the original nine-county region. He
indicated that dedicated providers are needed for smaller counties and
that HCPF is continuing to improve call center wait times and reduce the
time for processing mileage reimbursements. He said that feedback
is encouraged from members, providers, and advocates.
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02:41:01 PM |
Fee for service organizations
and transportation services were discussed, including the return of services
since COVID-19. HCPF will look at data related to revenue and trip
numbers and provide information to the committee.
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