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0FBF0458687B4967872587650059947D Hearing Summary


Date Oct 5, 2021      
Location Old State Library

Division of Motor Vehicles Update - Committee Discussion Only

10:18:40 AM  
The committee took a brief recess.
10:40:06 AM  
The committee reconvened.
10:40:35 AM  
Mike Dixon, Executive
Director representing the Division of Motor Vehicles (DMV), provided an
overview of the organizational structure and performance plan of the division,
as well as recent awards the division received. Mr. Dixon discussed the
division's wildly important goals and other performance measures, which
include increasing digital services and supporting underserved or underepresented
communities. He then discussed the DMV's efforts to serve Coloradans during
the COVID-19 pandemic, including increasing online services and appointment
availability. Mr. Dixon said that the DMV also installed self service kiosks
in 13 counties to allow Coloradans to conduct certain DMV transactions
outside of a DMV office. In addition, the DMV piloted DMV2GO, a mobile
program in various counties.  A presentation was provided (Attachment
11:01:11 AM  
Director Dixon continued
the presentation by providing updates on DMV call center changes. He talked
about a new marketing campaign and newly designed driver license to be
issued in January 2022. Director Dixon also discussed the DMV's DRIVE system
and efforts to make continuous improvements to the system. He also discussed
the Colorado Road and Community Safety Act, as well as the Colorado Digital

Director Dixon provided an update on 2021 legislation, including Senate
Bill 21-069, Senate Bill 20-011, House Bill 20-1071, and Senate Bill 21-076.
In addition, Director Dixon discussed upcoming license plate changes.

Director Dixon responded to questions from the committee.

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