j_jtc_2016a_2016-06-03t10:11:00z3 Hearing Summary
Date: 06/03/2016
Final
Colorado Benefits Management System Update
COMMITTEE ON JOINT TECHNOLOGY COMMITTEE
| Votes: View--> | Action Taken: |
| <none> | <none> |
12:17 PM -- Colorado Benefits Management System Update
Mr. McCurdy returned to the table to update the committee on the Colorado Benefits Management System (CBMS). Mr. McCurdy discussed a year-over-year comparison of CBMS (see Attachment A) from 2014 to 2015, including a decrease number in the lines of computer code, a decrease in legacy programs, an increase in batch programs, and an increase in client correspondence. He also discussed a comparison of the PEAK system from 2014 to 2015, as well as new universal applications related to PEAK. He also discussed customer service improvements related to CBMS, including a significant reduction in the number of help-desk tickets. Finally, he discussed recent project updates to CBMS and forthcoming projects, including an electronic document management system.
12:28 PM
In response to a committee question regarding the reduction in waiting time for the PEAK system, Mr. McCurdy discussed significant reductions in the time it takes to receive benefits in recent years. Committee discussion ensued on the forthcoming electronic document management system upgrade, the PEAK mobile application, how CBMS has changed and improved over the past several years, and how it can be improved further.